earthendenim (earthendenim) wrote,

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cranky much?

A little tale of woe from last week. Recap: pharmacy monkey (with drugs)...

Now, keep in mind that what follows could have good service for the guy. Normally if someone calls to ask if a script has been received/filled, I have to check in the system. In this case, I had just printed the label for this customer, and so knew for a fact that we had his stuff, and was able to respond immediately.

Me: I'll be that girl...
CM: Cranky Man

phone: ::ring ring!::
Me: Thanks for calling My Pharmacy, this is earthendenim, how may I help you!
CM: I need to know if the doctor called in a prescription.
Me: Okay, and your name is?
CM: It's not for me, it's my father.
Me: ...
CM: ...
Me: and his name is?
CM: Samuel Vimes
Me: Sure! We just received those and we can have them ready in about an hour for you!

Note: This happened around 6 or 7 p.m., and we're open until 10 p.m. Further, we always quote at least an hour, on general principles, for anything over the phone. I was working with the slow pharmacist and it was only the two of us, and I try not to stress her out by being too efficient!

CM: (angrily) AN HOUR! You've GOT to be KIDDING me!
Me: Well, sir, I'm sorry, but we only have two folks on shift today, but---
Me: ::boggle::
CM: ::fume fume ranty rant::
Me: Well, sir, we'll have these ready for Mr. Vimes in about an hour th--
CM: ::hangs up::

However, this pathetic specimen of humanity screwed himself. Had he merely said, "An hour? Gee, my dad's been waiting all day to get these, is there any way I can come get them sooner?", why then I would have told him that they'd be ready by the time he could get down the block to the store. No freaking problem. Heh.

However, I did thereafter amuse my Rph immensely, by jumping around behind the counter, railing (mostly in jest) about this CM, saying I ought to put his prescription at the bottom of her pile, so that when he arrives it's still not done, that there was no way I was going to ring him up when he arrived, that I'd like to staple him to the ceiling, etc.

(I didn't do any of these things. I never would, not when sick/uncomfortable people need their meds. I'll bitch about it, but my job is to fill the pill bottles, and I'm good at it. The prescription was completed in a timely manner, and I did serve the guy. He wasn't too offensive in person, just a little gruff. I still wanted to grab his eyelids and yank them off, however.)

Ah, pharmacy. How thou doth amuse me.

Crossposted to pharmacytechs and customers_suck

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